The bible of conflict resolution was written by Morton Deutsch who died last year at the age of 97.
“…coercion, intimidation, deception, distrust and hostility are both causes and effects of competition, whereas assistance, openness, information, sharing, perceived similarity, and friendliness are both causes and effects of cooperation”
That one paragraph summarizes 25 years of research on cooperation and conflict.
To be an expert at conflict resolution whether it be at work or at home, these are what you should be shooting for:
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