I was at Philadelphia International Airport a week ago when my printed ticket would not authorize me to go through TSA Pre.
The TSA agent didn’t just show me where the kiosk was for printing a new one but she took me to the kiosk, leaving her post, inputting my ticket number and printing a new ticket. She then proceeded to walk me back through the line to her station.
I would have been happy with instructions but it made my day to see her personally intervene and take such a person-centered interest.
Philly’s airport reputation just got a reassessment.
All TSA agents are rude and cranky – not this one.
By doing more than I expected, I was not only happy and grateful but it made my day.
The secret in a self-absorbed world is to exceed expectations.
This is real positive power available to anyone looking to be remarkable starting now.
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