Exceeding Expectations

I was at Philadelphia International Airport a week ago when my printed ticket would not authorize me to go through TSA Pre.

The TSA agent didn’t just show me where the kiosk was for printing a new one but she took me to the kiosk, leaving her post, inputting my ticket number and printing a new ticket.  She then proceeded to walk me back through the line to her station.

I would have been happy with instructions but it made my day to see her personally intervene and take such a person-centered interest.

Philly’s airport reputation just got a reassessment.

All TSA agents are rude and cranky – not this one.

By doing more than I expected, I was not only happy and grateful but it made my day.

The secret in a self-absorbed world is to exceed expectations.

At work.

At home.

With friends.

This is real positive power available to anyone looking to be remarkable starting now.

Subscribe to these Day Starters for free here.

Share them with friends and family by forwarding this email or posting to Facebook, Twitter, LinkedIn, Instagram and other social media with my permission.

Read some sample chapters of my book Out of Bad Comes Good, The Advantages of Disadvantages here.

Don’t want to get these emails anymore?  Unsubscribe below.

  

Comment on Exceeding Expectations

Leave a Reply

Your email address will not be published. Required fields are marked *