When people don’t care enough to be helpful, there is an alternative.

Keep looking for another person who can and will help and avoid the anger and disappointment you feel.

Here’s what works – yes, it even works on Comcast service reps because as you know Comcast has a terrible reputation for customer service and too many of their employees live down to their employer’s reputation.

This is what I call ‘Dialing For Dollars”.

When I asked a Comcast service rep to help me with an Internet issue, I got the usual run around and attitude.

It was so unnerving I had to get off the phone fast or I would have said things I would regret.

By accident, then, I called right back and yes, got another unhelpful sales rep.

My wife was nearby watching me go through this agony and I joked, “I’m dialing for dollars” and “I’m going to keep calling until I get someone at Comcast who cares if I have to call back 100 times in a row”.

And a few calls later, I found this angel of mercy.

She was so nice I said, “Have you ever heard of Dale Carnegie? (who wrote How To Win Friends and Influence People).  She said not only had she heard of him, she took his course.  And then we connected, because for many years I taught that course.

Why keep hitting our heads against the wall.

There are lots of unhelpful people in the world but if we keep looking there is one to make up for all of them.

No matter how greedy or self-absorbed people become, don’t settle for it and stay positive – there is someone who cares and wants to help.

Even at Comcast!

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