Exceeding Expectations

I was at Philadelphia International Airport a week ago when my printed ticket would not authorize me to go through TSA Pre.

The TSA agent didn’t just show me where the kiosk was for printing a new one but she took me to the kiosk, leaving her post, inputting my ticket number and printing a new ticket.  She then proceeded to walk me back through the line to her station.

I would have been happy with instructions but it made my day to see her personally intervene and take such a person-centered interest.

Philly’s airport reputation just got a reassessment.

All TSA agents are rude and cranky – not this one.

By doing more than I expected, I was not only happy and grateful but it made my day.

The secret in a self-absorbed world is to exceed expectations.

At work.

At home.

With friends.

This is real positive power available to anyone looking to be remarkable starting now.

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Constructive Criticism

There is no such thing as constructive criticism.

Constructive help?  Yes.

Criticism?  No.

No one likes to be criticized even under the guise that it is going to make you better.

Listen to suggestions, not criticism.

Filter out the negative.

Help others.  Avoid including a critique of what they did wrong.

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Building Confidence

Nothing helps boost positive feelings more than when things are going right.

And nothing makes us doubt ourselves more than when things go wrong.

The trick is to build confidence when you need it most not to wait for things to get better on their own.

Keep a list of accomplishments on your phone notes  

Review the list many times during the day (it’s right on your phone)

Include little things – in fact, start with little things

Assume you will succeed not fail

Take time to discard any negative comments from others

Trying and not quitting is a big success – put it on the list

For every criticism, add a compliment – always balance them

Never attack yourself

Remember there is no such thing as constructive criticism 

To build confidence it is first important to show love and respect for yourself.

And the most important thing:

Don’t look for confidence in the words of others.  

Your confidence is your responsibility.

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Erasing Self-Doubt

Nothing hurts more or more deeply than self-doubt.

When the simple belief that we can do it is attacked by all the reasons we can’t.

It’s one thing for other people to doubt.

It’s fatal to happiness when we doubt ourselves.

Nothing worth doing is worth doubting.

Assume a virtue if you have it not as Shakespeare said.

Don’t look elsewhere for the belief in yourself.

If you don’t have it, they won’t have it for you.

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Stop Stress in 10 Words

Money.

Relationships.

Work.

Not enough time.

These are four of the biggest anxiety producers.

Stress is cumulative.  It gets worse as we obsess over it.

An effective way to stop stress in its tracks once it starts occurring is to repeat this mantra often:

99% of the time what we worry about never happens.

The worry always causes more anxiety than what is feared.

Manage stress by putting it in its place.

Perception is scarier than reality.

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