One, exceed expectations.
Two, when something is wrong, promise to make it right.
This rule also applies to great customer service. Imagine dealing with a business that is committed to exceeding your expectations. And when something goes wrong, you hear a sincere promise to make it right.
In fact, I use that actual term in my dealings. When it’s broke, we’ll make it right which means it has to be more than words to keep that promise.
A human being can ask no more of you than to do better than they expect and to fix problems until satisfaction is achieved.
Most retail businesses get this wrong – they talk a good game, but fall far short.
Most employees think pleasing the boss is so impossible that they often stop trying.
In relationships with children there is no room for empty parental promises and plenty of room to right the wrongs that come between you.
In the end what turns about being the right thing to do for others is ironically also the right thing to do for ourselves.
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