Showing Appreciation At Work

I was inspired by a recent Wall Street Journal article about the do’s and don’ts of showing gratitude in the workplace.

It’s no surprise, according to the article, that the workplace ranks dead last among places people express gratitude.

If you work in the media business, it isn’t uncommon for employers to skip the compliments for fear that employees will ask for a raise.

So, here’s how to turn bad gratitude into good:

  1. The employer who walks around at the same time once a week to thank everybody is not as effective has catching employees doing something right, great or promising in real time.  
  2. Offering praise with the intention of getting an employee to work late is self-defeating.  Gratitude works best when it comes with no strings attached and that means no strings.
  3. Avoid the word “but” when thanking someone.  If you say, “you did a great job, but”, you might as well not offer the appreciation.  Believe me, the “but” is the only word the intended recipient will hear.
  4. Waiting before acknowledging a good performance is like eating stale bread.  Serve the compliment when it is fresh.

Employees like to work at places where they are appreciated and as we have said in this space before, appreciation is the number one employee demand – not money or anything else.

Appreciation.

A study of 815 managers by The Society for Human Resource Management reveals more than half of human resource managers say showing appreciation for workers reduces turnover and 49% believe it increases profit.

We may not be able to change someone else’s ability to appreciate the work of others but we are always in control of our willingness to begin and that makes us more powerful and kinder people.

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  • I’ve told this to people about using the word but”
     
    If you have to use the word but as a clarification which is totally incongruous with the original intent (praise, etc.), then you’re talking to the wrong side of the person! Turn them around and talk to their butt because that’s the side of that person who will be listening when you use but incorrectly. 
     
    Translated: Use “but” in a compliment and the other person may be thinking, “Kiss my a**.”

  • Great advice, Jerry. Something I need to work into my ethos more, I think. Thanks.

Conquering Fear

In the movie “The Impossible”, the actress Naomi Watts plays a woman vacationing in Thailand with her husband and three children when the tsunami of 2004 hits and separates them.

It’s a real life story that has been described by USA Today as impossible to watch on screen “and leave emotionally unscathed”.

Yet Watts has a fear of water from childhood when at 14 she and her family were caught in riptides.

Watts had to overcome her fear of water to be immersed in water tanks for close-ups and underwater scenes for the film which opens December 21.

Almost everyone has fears and as long as these fears do not paralyze us, we go on with life.

The best advice I ever heard about conquering fear is to do the thing you fear to do and the fear will go away from you.

Constantly step up and confront the fear as Naomi Watts did in the shooting of “The Impossible” so that it never gets the best of you.

This is often more difficult than it sounds, but there is no other way.  Otherwise, fear takes over and ruins lives. 

“I must not fear.

Fear is the mind-killer.

Fear is the little-death that brings total obliteration.

I will face my fear.

I will permit it to pass over me and through me.

And when it has gone past I will turn the inner eye to see its path.

Where the fear has gone there will be nothing.

Only I will remain.”

— Frank Herbert

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  • Cool story, Jerry!

Self-Gifting

There was a fascinating article in the Wall Street Journal about our holiday gifting habits.

We’re giving more gifts to ourselves!

The NPD Group survey cited 32% of consumers had already purchased gifts for themselves this season with a little more than two weeks before Christmas.

Before the recession, 12% of consumers admitted to self-gifting.  Last year 19% told NPD that they intended to buy gifts for themselves but after the holidays that number rose to 26%.

There is certainly nothing wrong with buying gifts for ourselves especially since most people push their budgets to also buy many gifts for others.  (Only 18% of those surveyed this year said they weren’t going to shop at all).

Self-gifting is not new.  What may be news is that it is on the rise.

But while we are considering that special holiday gift for ourselves, here are gifts that cost us nothing and bring benefits all year long:

  1. The gift acceptance that we are human therefore not perfect and will remind ourselves of it often in the year ahead.
     
  2. The gift of forgiveness not only to others but to ourselves as well.  Anger and resentment can fester inside.  It’s not worth it.  Let it go and be free.
     
  3. The gift of adventure.  If we were told we had only 3 years left to live, we would likely live it differently and more meaningfully.  Why wait?  See life’s ups and downs as an adventure because the lows accentuate the highs and the highs are the reward for the lows.
     
  4. The gift of time.  Given to others, it is a precious commodity these days.  When we give ourselves time to enjoy life, our friends and family we make everyone happy.
     
  5. The gift of appreciation.  No one can be depressed while they are in the process of appreciating others or something special that has happened to us.  Go ahead and give this gift as many times a day as possible.

“A hug is the perfect gift; one size fits all, and nobody minds if you exchange it.”

But let’s also remember to give ourselves a hug more often.

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The Bet That is Always a Sure Thing

I was out of work, out of money and out of luck.

That’s when Malcolm P. Rosenberg, a friend of mine in Philadelphia called me to his law office and handed me an envelope with $5,000 in it.

I said, “I can’t take this”.

He said, “You’re down on your luck but you are a winner and I’m betting on you”.

I left his office empty handed because I couldn’t see a way that I could repay my friend then or ever.

My mortgage payment was due at week’s end and I didn’t have the money to pay it.  Malcolm called me back to his Center City office and broached the subject again.

“It’s just a loan, if you can’t repay it, you don’t have to.  I’m betting on you”.

I shook his hand, took the money this time and was never asked to sign any paper that required that it be repaid.

You can probably guess the rest of the story.

I survived long enough to get my radio career back on track with a major market radio station.  I was able to repay my friend well beyond his original investment.

And I learned a life’s lesson.

Never bet against anyone – it’s a sucker’s bet.

Bet on people.

Bet on yourself when you are down because you’ve done it before and can do it again.

Then, push forward and do the same for someone else when they are down on their luck.

It’s not easy to admit to being so low that you had to take a handout to survive. 

But I had to do it. 

What I am proud of is not disappointing myself or the person who believed in me when my confidence wavered. 

“Luck is the residue of design” – Branch Rickey

Make your own good luck by betting on yourself.

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  • Excellent story and good advice. How refreshing to know that there are people out there…..friends who can be counted on in the least expected of times.

  • Excellent story and good advice. How refreshing to know that there are people out…..friends who can be counted on in the least expected of times.
     
    Jaime Sanchez

  • what a great story
    the thin about you Jerry is that you celebrate the spirit of Christmas all year round…
    pal joey 
    reynolds

Dealing With Difficult People

Life can be miserable when we are spending part or all of our days with difficult people. 

If you work with them, sometimes you can quit. 

But it’s not so easy to fire the family.

Argumentative.

Putting their own self-interests ahead of yours or the group.

All talk, no listening.

Unwilling to bend, give or compromise.

Bullying behavior to dominate the discussion.

Disrespectful.

Not about to keep commitments.

We don’t know anyone like that, do we?

Here’s the antidote:

  1. Don’t let their anger, incite your anger.  Walk away and get yourself together.
     
  2. Don’t react.  Respond.  Think it through first.  Avoid smartphones, email, text messages while you are cooling it for a moment.
     
  3. Change gears if it is within your power to do so by changing the conversation and stopping the diatribe. 
     
  4. Difficult people win every time they make us angry, so it’s best to think about how they got to us and address it effectively.  When we do this, they fail every time.

PaperClip Communications warns of the fine line between having confidence in dealing with difficult people and giving attitude:

Confidence serves as armor. When you sow confidence you are displaying the ability to communicate and respond to information with poise, calm, and self-reliance.

Attitude serves as a weapon. When you give some “attitude” it can come off as an attack mechanism against the doubt or lack of confidence you may actually be feeling.  And, when you use this “weapon” it can sometimes be perceived as being difficult.

“A simple rule in dealing with those who are hard to get along with is to remember that this person is striving to assert his superiority; and you must deal with him from that point of view” – Alfred Adler

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Be a More Effective Leader in One Day

No one wants to follow a person who only has eyes for themselves.

It’s hard to make sacrifices for those who seem more interested in what they get from your efforts instead of what everyone gets.

As a disc jockey, I worked for a program director who installed a direct line into the studio to chew you out after every mistake.  Since you can’t have a telephone ring while a microphone may be open, this boss hooked the phone up to a 150 watt floodlight.

I can still feel the heat of that light flashing to this day.

A real leader begins with praise and honest appreciation.

This is the key to motivation.

It is impossible for one’s ears to remain closed when they are listening to some form of praise and appreciation.

So try it for a day.

No big announcements.

Just a little private experiment.

Try to use this one-two punch before asking someone to do something for you: 1) begin with sincere praise;  2) show appreciation.

Keep a tally and see if in one day you haven’t discovered what great leaders already know or as Dale Carnegie put it:

“Praise a man (person) for what he does well, then gradually help him with his shortcomings.  This method will work in an office, in a factory, in one’s home, with wife (spouse), children and parents, with almost anyone in the world.”

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Is There Such A Thing As Too In Touch

I heard a report on NPR yesterday that one-third of the 18-34 year old demographic confessed to using their mobile devices in the bathroom.

In fact, 9 percent of iPhone water damage comes from – well, accidently dropping their phones in the toilet.

I’m not sure there is much difference – except sanitary considerations – from reading a newspaper on the john and texting someone.

The real issue is not connectivity.

It’s balance.

And in a digital world people are so connected that it begs for more balance.

No time to disconnect and think.

This is personal and different for everybody.

As a Professor of Music Industry at USC I asked my students to give up their cellphones and iPods for two days.  They did it reluctantly.

When they reported back to their class on what happened when they went analog, many confessed to enjoying the respite although every student couldn’t wait to get their digital devices back.

Balance.

Quality of communication instead of tonnage.

Manageable and meaningful social networks not just large lists from which to harvest “friends”.

These issues have always been critical to effective communication even before the digital age.

Scott Peck reminds us “You cannot truly listen to anyone and do anything else at the same time.”

We can multitask some things but we cannot multitask and effectively communicate.

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  • @Scott Simon Thank you, Scott.  I appreciate it.

  • Ah, the bathroom and media usage. Always used that when pitching radio in the old days, “Who can watch TV in the shower using electricity?” The battery is the most under-appreciated app!
     
    Jerry, love your articles. Good luck with your upcoming conference. I’ll pass along the word about it to people who really need a lifeline in their job and career.

The Gift That Really Keeps On Giving

There was an article in Tuesday’s New York Times about how dads are increasingly making the decisions on what toys to give to their children as part of the changing family.

According to the article:

“For the first time in Barbie’s more than 50-year history, Mattel is introducing a Barbie construction set that underscores a huge shift in the marketplace. Fathers are doing more of the family shopping just as girls are being encouraged more than ever by hypervigilant parents to play with toys (as boys already do) that develop math and science skills early on.”

Or as psychiatrist Maurene O’Brien, quoted in the piece and consulted on the new Barbie set said, “Once it’s in the home, dads would very much be able to join in this play that otherwise they might feel is not their territory.”

Actually, the toys don’t matter all that much.

What matters is giving the gift of time.

That’s what I always liked about golf as a divorced father.  Plenty of time to be together, play, talk, wait and bond.  Who said the game is too slow?

The gift that keeps on giving is always on sale for 100% off because it is free.

But in our workaday world where stressors mount hour-by-hour, we increasingly see relationship solutions as being mobile, digital and materialistic because we are so jammed on time.  Time is money and we often wind up spending it on the wrong things.

The father I saw dining with his two daughters in a Chinese restaurant in Scottsdale, AZ a year ago put on a clinic for how not to parent.

He was on his Blackberry for most of the dinner.  His young children chatted with each other while he was distracted – not their dad.

As the holidays come upon us, could this be the year that we realize that an hour spent visiting a person in an assisted living facility is a gift all by itself – one that will always be a hit.

That the toy you give a child almost doesn’t matter, but the time spent together does.

Splurging on presents for your spouses or partners is nice but non-distracted “face time” is the wrapping that makes it perfect.

Rick Warren says we must prove that our relationships are important by investing time in them:

“Words alone are worthless. My children, our love should not be just words and talk; it must be true love, which shows itself in action. Relationships take time and effort, and the best way to spell love is “T-I-M-E.”

We can give this present this year!

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Positives From the NFL Shooting

Kansas City Chiefs player Jovan Belcher killed his girlfriend and himself last week leaving their infant daughter without parents and his teammates devastated.

There are plenty of issues that have come to the fore:  the effect of head injuries, domestic violence and suppressing problems that need outside help.

But the thing that tugged at my heart was seeing fellow teammates question whether they had done enough to be there for their troubled friend.

Out of bad comes good, but it will not replace the two victims nor will it undo the hurt that their daughter will have to deal with.

Sometimes the good is separate and apart.

Like learning the value and necessity of being able to communicate positively at all times.

God knows we have more communications tools today than ever in the history of civilization.

My best friend used to send me a note each and every (and I do mean every) time we would meet for lunch or dinner.  Just a quickie to say thanks and share something positive.

I still have every one of his notes.

People want to know someone is listening to them.

That they care.

Now we can use Twitter and Facebook to say nice things to one another and let others know we are more than just quick “Facebook friends”.

Or email and text to say something quickly and positively.

Perfection is not attainable in this life.

Being human is quite enough as long as we all feel someone cares.

Take a chance and encourage a friend or family member.

Tell the world about a fellow worker’s accomplishments.

Get the accent off “me” and return it to where it belongs – “you”.

“The most basic of all human needs is the need to understand and be understood. The best way to understand people is to listen to them.”  — Ralph Nichols

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  • Jerry, Great commentary. Thank you for expressing your thoughts. I agree and believe that
    people in general, share this:  We all want to feel like we matter…to our friends and family,
    industry, society. Those who hold powerful positions have an even greater opportunity to make a difference.
    Thanks again for writing such a thoughtful piece.
    Valerie Smaldone

The Power to Empower

The great motivational speaker Zig Ziglar died last week at the age of 86.

His messages were powerful as he spoke to audiences worldwide – in his heyday speaking 150 times a year and even into his 70’s preaching the gospel of self-help 50 times per year.  He earned $50,000 a speech!

Messages like:  “If you aim at nothing, you will hit it every time” and “There are no traffic jams on the extra mile”.

At the core of Ziglar’s approach to motivation is this secret to empower others:

“Our whole philosophy’s built around the concept that you can have everything in life you want if you will just help enough other people get what they want”.

But we live in a self-absorbed world where people increasingly and outwardly seek that which they want at the exclusion of others.

American politics is about no compromise.

Often employers adopt the take it or leave it attitude which has more than paved over their “my way or the highway” approach.

Empowering those close to us to achieve their goals, too.

Our fellow workers to be better because we are part of their lives.

Believing in our children enough to be their silent partner on the road to success and happiness.

It’s about relishing in the role of helping others get what they want as a ticket to getting what we want.

Ziglar said empowering others “works in your personal life, your physical life.  It works in corporate America.  It works in government.  It works everywhere”.

And some hints of how to begin empowering others as well as ourselves were revealed in Ziglar’s New York Times obituary:

Be grateful.

Believe.

Try.

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